How PROs are Helping Organizations Adapt to Patient as Payer

Traditionally, healthcare did not consider the patient perspective because of a payment system that required organizations to cater to the payer.

As patients are paying more of their healthcare costs out of pocket, they are becoming more engaged in choosing their providers and hospitals. With ample ability to research the internet for patient experience, hospitals and providers need to proactively measure their performance from the patient’s perspective. Read more on this topic from a Wall Street Journal article: It’s Time Health-Care Providers Listen to Their Customers

Contact us to learn how our clients are customizing patient experience questions to measure organizational goals.

About the Author

Jeff Wertz

Jeff Wertz

Jeff is an ortho sales veteran who believes that outcomes are the key to determining value. He relentlessly stays on top of CMS rulings and ortho trends - not because he has to.. but because he loves it, really.