Patient-reported outcomes
collected for you as a service.

80% capture rate

Collecting data is what we do! Using proprietary communication algorithms, CODE is able to achieve an 80% survey capture rate through 1 year postoperative collection. CODE sets the bar at long term PROs follow-up. By maintaining a high PRO’s capture rate, CODE clients are able to build a high quality data registry that is actionable.

CODE collects over 3500 patient-reported outcome surveys every week making CODE one of the largest repositories of patient-reported outcomes in the US.

Benchmark your data with the CODE Registry

The value in collecting patient-reported outcomes is not only in seeing an individual patient’s functional improvement or in how your patients are doing collectively. The value comes when you can compare your data to the CODE Registry.

The expansive nature of the registry provides CODE clients the opportunity to compare their patients, cohorts, and providers to a national registry of data. Providers can learn what the national benchmark is for functional improvement, complications, patient experience, and net promoter scores enabling your practice to identify potential issues and improve the way you deliver care.

In-Clinic Collection

Although our goal is to take on the collection effort so your team does not have to, CODE understands the need to collect PROs when your patient is in the clinic. CODE offers SendSurveyNow as our in-clinic collection solution. With SendSurveyNow, you send a survey to the patient’s email or phone or access it from your clinic’s tablet. Once submitted the survey is instantly available in the Patient Outcomes portal.

Third-Party Data Submission Made Easy

Finding the required data elements for AAOS, MIPS, MSSIC, and MARCQI reporting can be difficult and require high-demand IT resources that your practice or hospital may not have access to. CODE offers data extracts that allow you to report your procedures and PROs to other programs and registries. We map your data to the registry’s requirements and provide error reports to let you know when your data does not meet the criteria. Whichever program or registries you might need to report to, CODE makes it easy.
As part of your onboarding process, CODE works with you to identify your external reporting needs and the associated data requirements. We build those data requirements into your enrollment process and merge it with your CODE PROs data to provide your certifying body a complete data set. As an AAOS preferred vendor, CODE has developed versioned exports and error reports that you can use to report your Spine, Hips & Knees, and Shoulder & Elbow data to AAOS or we can do it for you! We also manage the changing AAOS data requirements and let you know when its time to move to a new AAOS version.

Who are my Outliers?

Seeing how your patients are doing collectively is great, but how do you identify those who are not progressing as expected? With CODE’s unique Outlier Identification feature, you can easily focus on those patients whose outcomes, complications, patient experience, and net promoter scores are not within the norm. This makes identifying at-risk patients and opportunities for intervention much easier.

Reputation Management

Do your patients report great improvement scores? Would they recommend you to their friends and family resulting in high Net Promoter Scores? Is your practice performing above the national average? If you answer YES to any of these questions, but your Google Review sits at three stars, CODE can help direct your patients to your review site so your online reputation reflects the quality of care you provide.

Patient Engagement

CODE has the ability to engage your patients with educational videos, post testimonials on your preferred websites,  and direct patients to your patient engagement program or care pathway from the CODE PRO surveys.

Pay for Performance Dashboard

 Does your payment model include outcome-based performance incentives? If so, CODE makes it easy to design, track, and report on these metrics, giving you the tools you need to meet the measure.

Collect

Our team helps you collect all PROMs: Functional and Global Health Measures, Patient Experience and Patient-Reported Complication Measures, and CAT.

Score and Store

Patient PRO surveys are scored and saved on CODE’s dashboard within seconds of completion. Access your data and reports 24/7 via our web-based dashboard.

Benchmark and Report

Our standardized, high quality patient-reported outcome data results in robust reporting. Patient reports, role-based reports, and benchmarking reports are all available at your fingertips.