The CODE Patient Reported Outcomes (PRO) system provides many dashboards and reports for monitoring success at all levels of the assessment cycle. Here are some helpful explanations of various terms used throughout the system.
A patient has been enrolled once their surgery information has been sent to CODE and they have been entered into the CODE PRO System. Once enrolled, they will then begin to receive notifications to complete assessments at various intervals based on the type of procedure they are scheduled for, and the date the surgery occurs.
A qualified patient whose complete surgical information is sent to CODE within the required time frame becomes eligible for the pre-op assessment. A patient who completed a pre-op assessment is then eligible for the post-op assessments.
After a patient’s surgery date has passed, one very important property tracked is procedure verification. This is the indicator that the patient did have surgery on the date recorded in the CODE system. By regularly performing this check, we are able to avoid the potential damage of contacting a patient who may not have actually had surgery. Since cases are often canceled or rescheduled at the last minute, this process ensures that they won’t be contacted for a 3-month post–op PRO Assessment for a surgery they didn’t have.
When a patient is enrolled in the CODE PRO system, we are able to monitor many ratios on a per-surgeon, per-procedure basis (as well as bigger-picture, overall totals). Below are key terms you’ll hear us use often:
Capture Rate is the percentage of eligible patients who have completed a particular PRO assessment. Monitoring it at every administration interval is very important. The reports contain the overall data capture rate, as well as the capture rate for each post-op data collection interval. You can find tips on maintaining high patient-reported outcomes capture rates here.
Missed is the percentage of eligible patients who did not complete their interval assessment by the due date for an unspecified reason.
Declined is the measure of eligible patients that had been asked to complete a patient outcome assessment, but explicitly refused to do so. This is a rare occurrence and represents only 2% of all the patients in CODE’s database.
Excused is the term given to assessments that were missed for a reason beyond the control of the outcome team, such as late procedure information received (less than 7 days), missing or incorrect contact info, language issues, etc.
By understanding and using the CODE PRO system correctly, you will be able to grow your private data registry at the fastest possible rate and maximize the value of the program.