Executive Reading List: 5 Benchmarking Articles You Don’t Want to Miss
The key component to benchmarking is knowing where you stand among your peers. In order to know where you stand, you need to know what the rest of the world is doing. So what are your peers doing with benchmarking? We’ve put together a benchmarking reading list from five different perspectives to consider:
From Becker’s Spine Review:
Best & worst patient outcomes — Patients may now compare US surgeons by name
- Our Take: The Nonprofit Consumers’ Checkbook/Center for the Study of Services analysis has created the Consumer Checkbook site so patients can see which surgeons are the best and worst for patient outcomes for 12 different types of major surgeries. If your patients know where you stand among your peers, shouldn’t you have that capability too?
From Harvard Health Publications:
How good is my doctor? Awards, acronyms, and anecdotes … Oh my
- Our Take: What defines a “good doctor?” Is it defined by awards on the wall? Is it defined by a ton of acronyms after your name? There’s a big need for the medical community to use data to define what “good” is and benchmarking is going to be one of the most critical components to helping us come up with that definition.
From Harvard Business Review:
How to Measure Yourself Against the Best
- Our Take: Competitive benchmarking wasn’t widely used until the 1980s when the Xerox Company’s market share fell and new competitors were coming to the market. This article from 1987 (an oldie but a goodie) details how Xerox navigated the landscape in order to stay competitive at home and internationally and become synonymous with photocopier much like tissues and Kleenex.
How EMS should benchmark for improvement
- Our Take: Orthopedic Surgeons aren’t the only ones who need to pay attention to benchmarking. In the world of EMTs, they use benchmarking as bragging rights and rank themselves compared to their counterparts, rather than using the data to help improve processes. This article stresses the need for EMTs to “adopt the improvement-oriented approach to benchmarking.”
From Modern Healthcare:
The next frontier in quality care measurement: How patients feel
- Our Take: Will surgery help? It’s a common question for Dr. Judy Baumhauer. She’s now using Patient-Reported Outcomes Measurement Information System (PROMIS) scores to help answer that question for each individual that comes into her office.
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