The Era of Patient-Centered Care

March 29, 2022


The 21st century has ushered in a new era of patient-centered care where the patient is at the center of every health care setting. Patient-centered care is a healthcare delivery model that the Institute of Medicine defines as: “Providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions.” This model is a shift from the traditional, provider-centered model of care, which has long been the standard in healthcare. This shift in focus is driven by the needs of patients, who are increasingly empowered and engaged in their own care.

Why Is Patient-Centered Care Important?

There are several reasons patient-centered care is so important. According to recent studies published in BMC Health Services Research, patient-centered care leads to better outcomes. When patients are involved in their own care, they are more likely to adhere to their treatment plan and have a positive experience with the healthcare system.

Patient-centered care is also more cost-effective than traditional, provider-centered care. When patients are involved in their own care, they are less likely to require expensive interventions, such as hospitalization.

The Four Principles of Patient-Centered Care

There are four key principles of patient-centered care:

  1. Respect for patients’ preferences and values. Healthcare providers should always consider the patients’ wishes when deciding about their care.
  2. Coordination and integration of care. Medical professionals should collaborate to ensure that the patient receives the care they need.
  3. Information and education. Educating patients about their health and healthcare options is an essential part of providing patient-centered care.
  4. Physical comfort and emotional support. Healthcare providers should always strive to make patients and their families as comfortable as possible during their healthcare experience. This can include things like providing a quiet and relaxing environment, as well as offering support and counseling services.

Implementing Patient-Centered Care

There are many ways to implement patient-centered care in healthcare organizations, including:

  • Creating a patient-centered culture. Ensure that all members of the healthcare team are trained in patient-centered care principles and are committed to providing this type of care to patients.
  • Enhancing patient involvement. Patients should be involved in all aspects of their care, from deciding about their treatment to providing feedback about their experience.
  • Improving access to care. Patients should have easy access to the care they need when they need it. This can be done by providing patients with convenient appointment times, flexible scheduling options, and after-hours care.

Patient-Reported Outcomes

One way to gauge whether a healthcare delivery model is truly patient-centered is through the use of patient-reported outcomes (PROs). PROs are an important tool for providers, as they can help to identify areas where care is falling short and needs to be improved. PROs can be used to measure a variety of outcomes, including physical health, mental health, and satisfaction with care.

Make Patient-Centered Care a Reality

Making patient-centered care a reality in healthcare organizations requires a commitment from all members of the healthcare team. By working together to create a patient-centered culture, healthcare providers can provide the best possible care to their patients.

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