Implementation is turnkey
You’ll be collecting outcomes in 30 days.
Our team helps you understand what data you need to collect, coordinate your key team members, integrates directly with your EHR, and everything else in-between.
By design, we work around your existing workflow so when we’re gone, you hardly notice we were here.
If I could sum up my experience with CODE in one word, I would say, easy.
– Ken Brockman, ORA, CEO, collecting since 2015
We collect PROs for you as a service
That means ZERO disruption to your workflow.
With CODE, you don’t need a new full-time employee or consultant to collect patient-reported outcomes. You don’t even need iPads.
With our healthcare information technology, your staff will never have to enter data, or administer surveys, we promise.
- Patient Enrollment
- Data Entry
- Reminder Calls
- Survey Administration
Our capture rate is 85%+ for all pre and post op intervals
Put your big data to use
With real-time reporting and benchmarking, clients can see results of PROs as soon as a patient completes a survey.
Our reports are completely tailored to your needs, and designed with enough information to keep an eye on your registry growth while still being able to identify important trends critical to a successful PRO program.
Unlimited support by experts who care
Our account managers keep track of each of our clients on an ongoing basis, meticulously monitoring your data to make sure you are enrolling all patients, and that your capture rate of patient-reported outcomes is reflective of CODE’s high internal standards.
Outcomes are easy with the right partner.
A successful outcomes vendor sweats the details
What is CODE?
CODE stands for Clinical Outcomes and Data Engineering. We specialize in collecting patient-reported outcomes. #weloveoutcomes
How long have you been around?
We were founded in 2010 and began focusing solely on collecting PROs in 2013.
What types of organizations do you work with?
We work with hospitals and private practices of all sizes and specialties.
CODE is ICHOM Certified, an AJRR Authorized Vendor, and a Qualified Clinical Data Registry (QCDR). Mostly this just means #weloveoutcomes & we can accept and submit data on behalf of clients to meet various initiatives.
Implementation is totally painless
How long is implementation?
Our goal is to be up and collecting patient-reported outcomes within 30 days. We then spend the next 60 days perfecting the process with you. 90% of the work is done in the first 30 days.
Who needs to be involved?
Someone from the IT team to help coordinate integration of our healthcare information technology, and someone from the operations or clinical side that has a pulse on the workflow and the personnel.
How much time will my team need to dedicate to implementation?
You can anticipate around an hour a week for the first 30 days. After that, less than an hour per week.
How does IT fit in?
IT helps facilitate integration with your EHR. Your IT team will love CODE because their level of involvement is minimal compared to most healthcare information technology integrations.
You get the best PRO data
What is a CODE Module?
CODE PRO Modules are specially built to collect as much data as possible. We recommend a combination of 4 surveys: Complication / Readmission Questions, Custom Patient Experience, Global Health, and Functional Tool specific to a patient population.
What other types of data can you collect?
We also collect Level 1 and Level 2 data by integrating with your EHR.
What PRO Data can we collect?
Any orthopedic intervention utilizing any PRO tool your organization wants to use. We love working with our clients to match them with the best tools for their collection goals.
What is your capture rate?
We average 85%+ across all intervals of collection for every patient population. This includes, pre-op and all post-op intervals.
Our Platform: Everything you need, nothing you don’t
What is your Platform?
Our platform is the perfect combination of process and technology continuously refined by the CODE team to meet our high internal metrics for success: patient response rate and minimal disruption to the organization.
Does your platform require any hardware?
No additional hardware is necessary for our healthcare information technology; nor is it recommended. We securely host the CODE PRO platform in the cloud, where it is available 24/7 for patients to complete surveys or staff members to access the dashboard. The dashboard, reports, patient data, and surveys can be viewed on any device with a modern web browser.
How do patients take the survey?
The vast majority of patients complete the survey online, however, we provide over-the-phone administration as needed.
Do you allow multi-user access?
Absolutely! We believe information drives engagement. So, we encourage all our clients to include all individuals associated with the program. Reports can be tailored to each user to provide relevant information on patient outcome measures.
What are your benchmarking capabilities?
Benchmarking includes organization-wide comparison against CODE’s robust database, all the way down to individual patient performance. Our software is designed to allow you to export the data to the granular data point, or stay high-level. It’s up to you!
What do your reports and dashboards include?
Small data drives big change. We provide reports and dashboards that allow clients to view high level data to identify trends and then dive deep to identify causation.
For the Surgeon
How is the data collected?
We reach out to your patients via email or phone asking them to complete the PRO. Once your patient hits submit, the data is automatically available on your dashboard.
Will it disrupt my clinic?
Nope! CODE handles the whole process, outside of clinic.
How do you represent me & my practice?
We care about your patients as much as you do. Our staff ensures the right surveys are being sent, and if a patient has questions it’s handled as if we were a member of your staff.
What do I need to do?
All we ask from you and your staff is to tell your patients about the program.
What kind of reports will I get?
Be as active or passive as you would like and choose from daily, weekly, and monthly reports sent directly into your inbox with metrics and statistics specific to your practice.
Who do you share my data with?
That is up to you! We can submit your data directly to registries like AJRR and CMS, without you having to do extra work. Just let us know.
Who interfaces with the patients?
Our staff interacts with your patients using scripts approved by you. No machines, or off-shore call centers.
Does CODE help facilitate research?
Absolutely! We love helping with research, and our customizable PRO Modules make it easy for you to add any question you need. We also offer a-la-cart consultant services to assist with everything from hypothesis analysis to manuscript development. If you have a specific study in mind, let’s talk about how we can help.
For the Administrator
How much does it cost?
Our one-time setup fee has everything you need to get a PRO program up and running. After setup, our most popular pricing model is a fee/provider/ month. Don’t forget, you won’t need any additional employees or hardware!
Do you interface with my EHR?
Absolutely! We interface with all major EHR/PM software systems. Reach out to us directly for an up-to-date list.
Can you submit our data to registries, like AJRR or CMS?
As an AJRR Authorized Vendor, we can submit data directly on your behalf. Our clients always have access to their data in a format setup to participate in any other registries as they please.
We’ve already been collecting patient outcome measures, can we use them?
Yes! There are many different methods to collect outcome data. We have experience importing everything from paper copies to Excel files.
What is required daily from my staff to maintain this program?
Educating the patient on what they can expect and verification of patient procedures (usually once a month).
What happens when a provider leaves or discontinues service?
We work with our client on how they want to share the data and whether or not they want to continue contacting those patients.
Who owns the data?
PHI is owned by the client, and you always have access to download all raw data via the web-based dashboard.
Can we incorporate patient experience questions?
Yes. Patient experience questions provide an early win for our clients and provide valuable feedback for internal process improvement.
What about CJR?
Can you help us with CJR?
Absolutely. Collecting outcome data with CODE not only helps you meet quality initiatives, but also provides valuable insights to plan and successfully execute within any bundled payment or alternative payment model.
How can you collecting outcomes help?
Right now, collecting PROs is voluntary and will provide easy bonus points towards the Composite Quality Score that directly affects reimbursement. In the upcoming years, PRO collection will be mandated and require increased patient participation.
How much money can we save by collecting outcomes?
It really depends on your numbers, but potentially a lot. With the bonus points you get from collecting PROs, you can move up to new quality levels, each with monetary incentives attached.
Can you help us send our outcomes to CMS?
Yes, we are a Qualified Clinical Data Registry (QCDR) for CMS. Contact us for a comprehensive list of measures we can help you meet.
Experts you can count on
Do you offer ongoing support?
When you sign up for CODE, your team will hardly be involved in the day to day operations of PRO collection. That being said, we’re happy to provide training to staff or administrators anytime.
If we’re not involved, how do you keep us on track?
Client managers are regularly monitoring your programs’ performance. Our high internal expectation for collection of patient outcome measures is contagious and drives accountability at all levels.
What else can I expect from my outcomes team?
Our goal is to enroll every eligible patient, so we go above and beyond to make it happen. As an extension of your team, we treat your patients as our own; fielding their questions and alerting your staff when needed.
Security is in our DNA
Are you HIPAA compliant?
Absolutely. We follow protocols, processes, frameworks, and methodologies for computer security laid out by the National Institute of Standards and Technology (NIST) for everything from risk analysis and management, to contingency planning to device and media usage. For a comprehensive HIPAA compliance or security overview, please contact us directly.
How do you keep our data safe?
All system, application, user, and patient data is backed up nightly and encrypted at the file level. All servers are updated regularly with the latest security patches, and they run on a dedicated network protected by firewalls, intrusion-detection systems, and controlled access points.
How often do you update your software?
CODE is a web-based Software-as-a-Service (SaaS), which we host and update frequently – often several times a week.
How do you manage who has access to what?
Our clients can choose who has access to all data, and where they can access it from through IP restrictions, and user-specific settings.
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