LOCATION:  Remote

STATUS: Full-time (FT), Monday through Friday

Job Description

CODE Technology is looking for an experienced Implementation Project Manager to join our fast growing team. In this role you will ensure an exceptional customer experience by leading new or existing clients through the technical implementation process. The ideal candidate will be highly motivated, detail-oriented, customer-centered, and eager to learn.

CODE is not allowing for sponsorship.

WHAT YOU WILL DO:

• Lead the implementation of new clients and projects for existing clients.
• Coordinate and facilitate client meetings and processes for timely implementation.
• Guide clients through all aspects of PROs selection and patient communications in a timely manner to meet implementation timeline.
• Provide clinical review of data to ensure a successful implementation.
• Guide clients in identifying data in their EHRs, troubleshoot data discrepancies, and recommend process changes to ensure data quality.
• Ensure client satisfaction through follow-up, client responsiveness, and thorough communications.
• Author technical specifications for the development team and perform acceptance testing.
• Manage multiple projects and timelines.
• Develop training materials and train end-users on system functionality.
• Track and present implementation metrics and progress across to leadership.
• Document client implementation and perform handoff to account management team.
• Provide ongoing account management for clients as needed.

WHAT YOU WILL BRING TO THE TEAM:

• Bachelor’s degree in Business Administration, Public Health, Healthcare or a related field.
• Minimum of five years of related experience.
• Proven project management experience.
• Strong internal communication skills, including the ability to work with all departments (IT, sales, marketing, operations) and all levels of the organization
• Proven ability to identify, analyze and resolve complex operational issues.
• Communicate effectively and build relationships at all levels of the organization.
• Be flexible, adapt to change.
• Work independently and maintain a high level of initiative.
• Proficiency in computer and software programs (e.g., Microsoft Word, Excel, Power Point)
• Experience with EHRs (e.g., Epic, Cerner, Athena, Nextgen) 
• Occasional travel may be required

APPLY:

If you believe you’re a good fit for this position, please send your resume and cover letter to Annie Vogl: avogl@codetechnology.com 

ABOUT US:

Our core focus, purpose and passion at CODE Technology is to change the direction of healthcare for the better by helping hospitals and private practices collect, use and LOVE outcome data!  We are a team who value a “Nail it and Scale it” attitude and know how to Hustle and “Be All In”.  We are Data Driven, Serve Humbly and we Celebrate. You will partner with Customers and stakeholders to revolutionize healthcare by giving the medical world the data they need to make healthcare better.

We know helping organizations love PROs is no easy feat, but we believe PROs can be scalable and even fun (yes, we said fun) when you take the burden of collecting the data out of the hands of internal staff. CODE uses technology with exceptional employees to achieve the highest completion rate in the industry. CODE is headquartered in Minnesota. 

CODE is proud to operate on the…