Run a High-Performing PROMs Program

Without Adding to Your Workload or Headcount

Most PROMs vendors sell software your team still has to implement, manage and maintain. CODE combines a purpose-built PROMs software platform with clinical expertise and dedicated operations to run the entire program for you.

Common Challenges with Software-Only Approaches

Poor Survey Capture Rates

Even the best technology depends on consistent execution. Strong survey capture rates require dedicated resources to identify eligible patients, manage outreach, recover incomplete surveys, and follow up over time. When these responsibilities are assigned to already busy clinical or administrative teams, competing priorities, staffing changes, and time away from the office can disrupt workflows, reducing survey participation and overall program performance.

The Wrong People Own the Work

PROMs operations frequently become the responsibility of nurses, navigators, and service line leaders – even though none of these roles were designed to run large-scale patient engagement and survey operations. This administrative work contributes to burnout and distracts from improving patient care.

Collecting Data Isn’t the Same as Using It

Organizations often devote their resources to survey collection, leaving little time to analyze patient outcomes, identify trends, benchmark physician performance, or support strategic initiatives. Valuable data sits unused until CMS, commercial payers, or certification bodies publish their report cards.

The Rules Never Stop Changing

Quality measures, payment models, registry requirements, and payer expectations evolve every year. Our team tracks proposed rules, final regulations, certification requirements, and reporting changes so your organization stays ahead – not caught off guard.

Hundreds of Tasks. None on Your Plate.

615+

Outsourced monthly responsibilities

Per 300 patients, a high-performing PROMs program can require 615+ operational responsibilities.

CODE’s End-to-End Fully-Managed PROMs Service

By fully-managed, we mean CODE handles patient outreach, survey reminders, timing validation, data oversight, registry coordination and CMS reporting workflows — not your internal staff.

Dedicated PROMs Operations Expertise

Dedicated account manager with clinical and PROMs expertise

Capped client loads to ensure proactive support and accountability

Ongoing oversight of payer requirements, registry specifications and
reporting logic

Quarterly data reviews that transform outcomes into action

End-to-End Patient Engagement

Patient enrollment, outreach and follow-up management

Text, email and phone-based patient engagement

Recovery workflows for missed or incomplete surveys, including critical 1-year follow up

Failed SMS/email troubleshooting and patient re-engagement

Organization-branded patient communications

Ongoing monitoring of survey timing and patient eligibility requirements

Data Integrity & Reporting Oversight

Data validation and anomaly resolution

Proactive registry management, CMS reporting oversight, and submission support

Purpose-built PROMs platform with CMS-focused dashboards and full access to your outcomes data

Strategic Outcome Data Intelligence

Benchmarking insights from one of the nation’s largest orthopedic PROMs registries

Support for certifications and quality initiatives

Outcome data support for payer strategy and market differentiation

Operational workflows designed to produce usable, trusted and actionable data

Reduced Internal Burden

30-day go-live and an implementation experience clients rave about

ZERO added FTE burden for outreach, follow-up management or reporting coordination

Secure, enterprise-ready PROMs technology that scales across programs, facilities and reporting requirements

See the full program in 30 minutes.

In one call, we’ll show you exactly how CODE handles the 615+ monthly tasks your staff would otherwise own — and what that means for your capture rates, compliance, and team.

Book Your Demo