Changing PROMs Vendors Is a Big Decision. 

CODE Makes It THE Easy One.

  • CODE manages PROMs end-to-end with no workflow disruption.
  • Average go-live is 30 days after the kick-off call
  • Our proven onboarding process ensures high capture rates, quality data, and less staff burden from day one.
  • With guided transition options and an expert team that supports you at every step, moving to CODE is painless—and designed for your success from day one.
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Stop Managing PROMs. Start Leveraging Outcomes.

What Could Your Team Accomplish If You Didn’t Have to Run PROMs?

DIY or Other Vendors

Hospitals that tried to manage PROMs on their own—or relied on software-only vendors—often discovered they were still:

Manually entering patient data

(BMI, height, weight, medications)

Calling patients one by one

 when surveys aren’t completed on time

Struggling with low capture rates

that don’t meet CMS requirements

Not having a single place to go

to know where you’re at—no dashboard dedicated to CMS PRO-PMs

Questioning data accuracy

pulled from their EHR

Worrying about CMS submissions

with little confidence in the vendor’s reports

Having to educate their vendor

on requirements instead of being guided through them

CODE’s Fully-Managed PROMs

With CODE, you don’t just get collection software—you hire a team that runs your PROMs program end to end.

Automated Enrollment

Automatically captures all CMS-required fields for every eligible patient

Dedicated Call Team

U.S.-based outreach team ensures patients complete surveys, including at the 1-year mark when they’re not onsite

Industry-Leading Capture Rates

Multi-channel engagement (email, text and phone), plus proactive follow-up to ensure you meet CMS PRO-PM requirements

Clean, Validated Data

60-day data validation during implementation ensures accuracy you can trust for CMS and registry reporting

CMS-Focused Dashboard

A dedicated dashboard for every CMS PRO-PM that shows exactly where you stand and what’s required

No Added FTEs

CODE PROMs experts manage outreach, reminders, and data entry more cost-effectively than hiring staff

Always CMS-Ready

Our experts (with clinical backgrounds) stay ahead of every CMS requirement so you don’t have to

Benchmarking Insights

Compare outcomes against one of the nation’s largest orthopedic PROMs registries, built over 10+ years

Why It’s Worth the Investment

Other vendors may appear cheaper on paper, but the hidden costs quickly add up:

  • Staff hours spent chasing patients and correcting data
  • Missed CMS PRO-PM requirements that put at risk your CMS Annual Payment Update (APU) — which can be millions
  • Limited ability to leverage PROMs data for payers, advanced certifications and marketing
  • Delays in Go-Live — waiting up to a year with another vendor before your program is operational

CODE’s managed service pays for itself:

  • Higher compliance and capture rates that eliminate APU penalty risk
  • Actionable insights that strengthen negotiations and accreditations
  • No Added FTEs — CODE’s experts manage outreach, reminders and data entry more cost-effectively than hiring additional staff

Transition Without Disruption

Switching PROMs vendors doesn’t have to be painful. CODE specializes in vendor replacement and ensures:

Quick implementation

with no workflow interruption for surgeons or staff

Hands-off compliance management

from day one

Confidence in every submission

to CMS and registries

Speak with a PROMs expert and discuss CODE’s 4 Transition Options. These proven paths make switching to our managed services seamless.

Speak with a PROMs Expert

Ready for a Better PROMs Experience?

Don’t settle for a vendor that creates more work than it saves. Partner with CODE for:

Less administrative burden

True return on investment

Higher patient capture rates

CMS compliance you can trust

Let’s Get Started

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