Changing PROMs Vendors Is a Big Decision.
CODE Makes It THE Easy One.
- CODE manages PROMs end-to-end with no workflow disruption.
- Average go-live is 30 days after the kick-off call
- Our proven onboarding process ensures high capture rates, quality data, and less staff burden from day one.
- With guided transition options and an expert team that supports you at every step, moving to CODE is painless—and designed for your success from day one.
A Fully Managed PROMs Solution That Actually Works
With CODE, you don’t just get collection software—you gain a team of dedicated experts that runs your PROMs program end to end.
DIY or Other Vendors
Hospitals that tried to manage PROMs on their own—or relied on software-only vendors—often discovered they were still:
Manually entering patient data
(BMI, height, weight, medications)
Calling patients one by one
when surveys aren’t completed on time
Struggling with low capture rates
that don’t meet CMS requirements
Not having a single place to go
to know where you’re at—no dashboard dedicated to CMS PRO-PMs
Questioning data accuracy
pulled from their EHR
Worrying about CMS submissions
with little confidence in the vendor’s reports
Having to educate their vendor
on requirements instead of being guided through them
CODE Technology
With CODE, you don’t just get collection software—you hire a team that runs your PROMs program end to end.
Automated Enrollment
Automatically captures all CMS-required fields for every eligible patient
Dedicated Call Team
U.S.-based outreach team ensures patients complete surveys, including at the 1-year mark when they’re not onsite
Industry-Leading Capture Rates
Multi-channel engagement (email, text and phone), plus proactive follow-up to ensure you meet CMS PRO-PM requirements
Clean, Validated Data
60-day data validation during implementation ensures accuracy you can trust for CMS and registry reporting
CMS-Focused Dashboard
A dedicated dashboard for every CMS PRO-PM that shows exactly where you stand and what’s required
No Added FTEs
CODE PROMs experts manage outreach, reminders, and data entry more cost-effectively than hiring staff
Always CMS-Ready
Our experts (with clinical backgrounds) stay ahead of every CMS requirement so you don’t have to
Benchmarking Insights
Compare outcomes against one of the nation’s largest orthopedic PROMs registries, built over 10+ years
Why It’s Worth the Investment
Other vendors may appear cheaper on paper, but the hidden costs quickly add up:
- Staff hours spent chasing patients and correcting data
- Missed CMS PRO-PM requirements that put at risk your CMS Annual Payment Update (APU) — which can be millions
- Limited ability to leverage PROMs data for payers, advanced certifications and marketing
- Delays in Go-Live — waiting up to a year with another vendor before your program is operational
CODE’s managed service pays for itself:
- Higher compliance and capture rates that eliminate APU penalty risk
- Actionable insights that strengthen negotiations and accreditations
- No Added FTEs — CODE’s experts manage outreach, reminders and data entry more cost-effectively than hiring additional staff
Transition Without Disruption
Switching PROMs vendors doesn’t have to be painful. CODE specializes in vendor replacement and ensures:
Quick implementation
with no workflow interruption for surgeons or staff
Hands-off compliance management
from day one
Confidence in every submission
to CMS and registries
Speak with a PROMs expert and discuss CODE’s 4 Transition Options. These proven paths make switching to our managed services seamless.
Ready for a Better PROMs Experience?
Don’t settle for a vendor that creates more work than it saves. Partner with CODE for: