PRO Vendor Buyers Guide
Evaluating Patient-Reported Outcome (PRO) Vendors?
Selecting the right PRO partner has a direct impact on clinical quality, CMS reporting, and long-term program success. Not all PRO vendors deliver the same level of performance, support or accountability – and the differences often surface only after implementation.
This PRO Vendor Buyers Guide outlines the critical questions every organization should ask before selecting a PRO vendor, helping you understand what truly happens behind the software. From implementation and staffing requirements to capture rates, benchmarking depth, interoperability and CMS reporting responsibility, these questions are designed to reveal whether a vendor will accelerate your outcomes program or add work to your team
Use this PRO Vendor Buyers Guide to evaluate vendors across key areas, including:
- Required IT and clinical staff resources
- Implementation approach and hands-on support
- Patient survey capture rates and variability
- Ongoing service ownership and accountability
- Benchmarking depth and risk adjustment
- Interoperability with EHRs and data warehouses
- CMS and third-party reporting responsibility
- Total cost of ownership beyond software