LOCATION:  Remote

STATUS: Full-time (FT), Monday through Friday

Job Description

CODE Technology is looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned clients helping hospitals and private-practices manage their patient reported outcome (PRO) data programs. The Account Manager will act as a trusted advisor to our clients, assessing their needs and identifying how they can maximize the value of their outcomes data to meet those needs. The ideal candidate will possess a solid knowledge of the healthcare industry, healthcare technology and patient reported outcomes specifically within the area of Orthopedics. The candidate will be data-driven, customer and quality focused, and have excellent communication skills.

Please note this position is unable to provide sponsorship.

WHAT YOU WILL DO:

• Serve as a strategic, consultative, advisor to CODE Clients based on their goals and business needs
• Build and sustain strong client relationships, earning trust, analyzing and presenting their program data to provide value to their organization
• Deliver excellent customer service, ensuring questions, issues, and concerns are addressed promptly, routed to the appropriate CODE departments for resolution as necessary, and managing the client communications
• Manage Client’s PRO Program ensuring procedure enrollment, patient communications, PRO collection, patient replies and client support tasks continues to meet client needs and provide value
• Analyze client’s operational and outcomes data and present any actionable data at quarterly client calls
• Provide client feedback and product requests to CODE’s product owner
• Identify opportunities for Client growth and product expansion

WHAT YOU WILL BRING TO THE TEAM:

• Strong business acumen and ability to assess a Client’s strategic goals as well as understanding CODE’s strategic value to the Client 
• A passion for superior customer service, data, processes and procedures
• Three or more (3+) years experience in a Clinical environment and/or Client- or Patient-facing role
• Experience and knowledge within the field of Orthopedics
• Proficiency in project management
• Ability to self-manage and demonstrate self-direction and effective listening
• A good presenter, communicator and educator (both written and verbal)
• Ability to host and present a web-based conference call and meeting in an effective, professional and positive manner
• Bachelor’s Degree 
• Proficiency in Excel, Google Workspace, MS Office
• Energized by working in a small company, start-up environment

APPLY:

If you believe you’re a good fit for this position, please send your resume and cover letter to Katie Bloyer: katie@codetechnology.com 

ABOUT US:

Our core focus, purpose and passion at CODE Technology is to change the direction of healthcare for the better by helping hospitals and private practices collect, use and LOVE outcome data!  We are a team who values a “Nail it and Scale it” attitude and know how to Hustle and “Be All In”.  We are Data Driven, Serve Humbly and we Celebrate. You will partner with Customers and stakeholders to revolutionize healthcare by giving the medical world the data they need to make healthcare better.

We know helping organizations love PROs is no easy feat, but we believe PROs can be scalable and even fun (yes, we said fun) when you take the burden of collecting the data out of the hands of internal staff. CODE uses technology with exceptional employees to achieve the highest completion rate in the industry. CODE is headquartered in Minnesota. 

CODE is proud to operate on the EOS.